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Phase 3

The Modern Urgent Care
Operating
System

Two paths after launch: full operational ownership for your team, or UCP as your permanent embedded partner. Intellivisit powers both.

What It Is

Your program.
Your choice.
Our full support
either way.

Phase 3 shifts from build to run. Two paths, both fully supported.

Path A
Capability Transfer

Your team takes full ownership, equipped with the UCP playbook, Intellivisit, and ongoing advisory support.

Path B
Permanent Operating Partnership

UCP stays as your embedded partner, running management alongside Intellivisit, permanently accountable for performance.

01
Permanent Embedded Management

A dedicated UCP team embedded in your program, strategic oversight, operational accountability, executive advisory.

Weekly operating reviews with your leadership team against real-time Intellivisit dashboards
Monthly benchmarking against the full UCP network of 75+ health system clients
Quarterly strategic planning to keep your program ahead of market shifts
On-demand advisory access to UCP leadership for urgent operational decisions
Managed Services Option
Full operational partnership
Full end-to-end management, UCP handles leadership, staffing oversight, financial management, and continuous improvement. Your health system focuses on strategy.
Advisory Support Option
Capability transfer + ongoing guidance
Your team runs the program, backed by structured UCP advisory, Intellivisit, and network benchmarking.
Both paths include
✓Intellivisit platform access and updates
✓UCP network benchmarking against 75+ health system clients
✓Access to The Symposium and peer learning network
✓Automated financial, operational, and clinical reporting

Which path makes sense for your health system?

We can walk you through both options and help you figure out the right fit in one conversation.

Let's Talk →
40%
Wait Time Reduction
2.4×
Throughput Improvement
99%
Platform Uptime SLA
24/7
AI Operations Support
02
Intellivisit AI, Always On

Intellivisit runs as the continuous intelligence layer, generating the reports and dashboards that drive every performance decision.

Financial Performance Dashboard, Revenue per visit, E/M coding accuracy, lab and imaging utilization, payer mix trends, and cost-per-encounter tracking. Identifies margin opportunities and flags billing anomalies in real time.
Operational Performance Reports, Door-to-door cycle time, throughput per hour, room utilization, wait time trends, and staffing efficiency ratios. Benchmarked against the full UCP network of 75+ health system clients, delivered weekly.
Clinical Quality Dashboard, Protocol adherence rates, first-visit resolution, scope compliance, and diagnostic accuracy signals. Keeps clinical standards consistent across every provider and every encounter.
Patient Experience Monitoring, Real-time NPS tracking, satisfaction signals, and review intelligence. Surfaces experience gaps before they show up in survey scores or online reviews.
Automated Executive Reporting, Daily, weekly, and monthly reports generated and delivered automatically. No manual pulls, leadership always has the current picture.
03
Continuous Improvement

The Modern Urgent Care Operating System does not plateau. Structured improvement activities keep every dimension evolving, driven by data and direct engagement.

Performance benchmarking, monthly comparison against the full UCP network of 75+ health system clients across financial, operational, and clinical metrics. You always know where you stand and where the opportunity is.
Ongoing operational audits, structured reviews of workflow efficiency, staffing ratios, throughput patterns, and protocol adherence. Identifies gaps before they become trends.
Secret shopping & patient experience monitoring, direct observation of the patient experience combined with NPS and review intelligence to surface gaps that data alone does not capture.
On-site and remote support, UCP team members available on-site or remotely for day-to-day operational support, staff coaching, issue resolution, and real-time decision guidance.
Quarterly improvement sprints, structured, time-boxed initiatives targeting specific financial, operational, or clinical improvement priorities identified by Intellivisit data and audit findings.
Annual strategic resets, full program review covering market positioning, service line scope, competitive landscape, and network strategy to ensure the program stays ahead of the market.
Network Access
OS clients join the full UCP partner network, cross-system benchmarking, shared best practices, peer learning programs, and access to The Symposium, our annual conference for urgent care leaders.
Reporting & Dashboards
Automated financial, operational, and clinical reporting delivered on your schedule. Executive summaries, detailed drill-downs, and board-ready performance packages, all generated by Intellivisit without manual effort.
Staff Development Programs
Ongoing clinical competency building, care model evolution, and leadership development programs that keep your team performing at the level that drives 94+ NPS scores, not just at launch, but permanently.

Ready for Phase 3?

The OS model starts after Phase 2 launch, but the conversation starts now.

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